Support
The best maintenance product deserves the best support
We stand behind Bigfoot. One of Smartware Group’s key beliefs is that providing superior support is just as important as making a superior product. There are many ways in which we can assist you and several options for contacting us; choose what best suits your needs. Our goal is same-day turnaround for all incidents (during normal business hours). Support cost is 18% of list price per year and includes all software releases during that year.
Support Phone Hours
The Help Desk is open from 9:00 to 5:00 Eastern Time. We make every attempt possible to answer your calls immediately. Voice-mails can also be left at any time. Please be sure to leave your name, company, phone number, software version number (located on the "About" menu option from the main screen), and a brief description of your issue. The help desk can be reached at (603) 574-4520 x3.
Support E-Mail
An excellent and timely way to get answers to your questions is by e-mailing us at support@bigfootcmms.com. Give us your name, company, phone number, software version number (located on the "About" menu option from the main screen), and a brief description of your issue. E-mail support is available during normal business hours.
Shared Screen Support
Got a problem? We can connect you to our own Help Desk screens and coach you through your problem. Or we can share your screen, even taking control of your mouse if you like, to show you how to overcome the difficulty. Please contact the Help Desk for connection information. Note: you need to have a good Internet connection to use this service.
Software Updates
Smartware Group believes in frequent releases so that you don’t have to wait long periods of time to enjoy software improvements that can make your job easier.
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