Customers
Bigfoot customers have the last say.
At Smartware Group, we’re extremely proud not only of our product, Bigfoot, but also of our Help Desk and all of the men and women who make our organization what it is. We bend over backward every day to make sure we’re providing excellent service and top value to our customers.
Here’s what some of them have to say:
"When I started here, our work order and maintenance 'system' consisted of copied work orders and sticky-notes. We maintain and manage several diverse phone systems for over 6000 people in over 1,000,000 sq. ft. After considerable research on the Internet, and having tested several demonstration software packages, it was very clear that Bigfoot is a 'Smart Choice.” The software has features that are not included in software that costs much more. Since we've used your product we not only have improved all aspects of our work order tracking, we can quantify that with real numbers. We're very pleased with this product.”
Steve Mann Assistant Director, Telecommunications
University of Connecticut Health Center, Farmington CT.
"For years I had been looking for a maintenance system that would be ideal for our eight locations. Most of our maintenance managers were using spreadsheets for work order logs but with no other information. There was no way of keep cost associated with work orders or equipment. After using the trial version of Bigfoot, I knew then that this would be the software for us. It's simple and can be tailored to our different locations.”
J. E. Smith, Director of Property Accountability
"Bigfoot has done wonders for our maintenance dept. It is the first CMMS we have purchased and we have been able to build a great database for all our equipment. We are finally able to keep up with ALL the preventive maintenance in our facility. It has made my job much more organized.”
Bill Feigley Maintenance Supervisor
L.G. Electronics
"When I started with the Company we used paper two-part work order request forms. I got management to purchase Bigfoot and we have eliminated paper Work Orders and saved hundreds of dollars on paper work—not to mention the cost and aggravation of filing all that paper work. With Bigfoot we have improved accountability and the ability to track worker time and account for outside contractor time."
Frank Higgins SR. Maintenance Tech.
CCL Label, Hightstown, NJ
"Greatest time saver since the introduction of the zip lock bag."
"After four years of searching, this was the only program that was user friendly and easy to learn."
"This is awesome software."
"The support department has been fantastic!!"
"This is the best product you can get."
"Tracking maintenance with this program has helped reduce machine break-downs, reducing costs for repairs."
"In a market where software is often overpriced and underdeveloped, Bigfoot is effective at a good price and supported by people who actually have an interest in seeing improvements that matter to their customers."
"I want to thank you for your continued improvements to Bigfoot and the great communication & support you & your people give. The program is working very well for me."
"So far Bigfoot has been a very useful tool for us. We use the work order function on a regular basis and use the machinery maintenance repair log as a tracking tool. Your service has been attentive and I feel that if we had a problem you would take care of it quickly. Thank you!"
"We like the program, and all of you have been very helpful and willing to listen to our suggestions."
